Returns & Order Issues
We hope you love your Littori pieces. Many of our ceramics are handmade or hand-finished, so small variations in shape, glaze, colour and texture are part of their character. Disclosed handmade variations that do not affect the item’s function are not considered defects.
Change of Mind
We do not accept returns, exchanges or refunds for change of mind, personal preference or accidental purchases.
Please check the product photos, descriptions and measurements before ordering. This does not affect your rights if an item is defective, incorrect or materially different from its description.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please email hello@littori.com, preferably within 24 hours of delivery, so we can investigate promptly.
Please include:
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Your order number
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Clear photos of the item and any damage
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Photos of the outer and inner packaging
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A photo of the shipping label
Keep the item and packaging until we have reviewed the issue. The 24-hour reporting request does not limit your statutory consumer rights.
Product Defects
If you discover a manufacturing defect, contact us as soon as possible with your order number, photos and a description of the issue.
Normal use or washing does not automatically exclude a genuine defect claim. Damage caused by misuse, mishandling or care contrary to the product instructions is not covered.
Replacements & Refunds
For approved damaged, defective or incorrect items, we will arrange a replacement at no additional cost where possible.
If a suitable replacement is unavailable, we will offer a refund for the affected item. An alternative item or store credit may be arranged if you agree.
If the entire order is returned because of an approved order issue, we will also refund the original standard delivery charge.
Approved refunds will be issued to the original payment method. We will confirm when the refund has been processed; the time taken to appear in your account depends on your payment provider.
Returning an Item
Please contact us before returning anything.
If a return is necessary for an approved damaged, defective or incorrect item, we will provide instructions and arrange collection or cover agreed return postage. Replacement delivery will also be covered by Littori.
For clearly broken ceramics, we may confirm that no return is needed. Please wait for our instructions before disposing of the item or packaging.
Order Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will do our best to help before dispatch, but changes and cancellations cannot be guaranteed.
After dispatch, we do not accept cancellations for change of mind.
Your Consumer Rights
This policy also applies to sale items. Any specific imperfections disclosed before purchase are not grounds for a defect claim on their own.
Nothing in this policy excludes or limits your rights or remedies under applicable Singapore consumer law.
Contact Us
Email: hello@littori.com
Phone: +65 8098 0628