Returns & Refunds
We hope you love your Littori pieces. As many of our ceramics are handmade or hand-finished, slight variations in shape, glaze, colour and surface details are part of their character and are not considered defects.
Returns & Exchanges
If you change your mind, please contact us within 7 days of receiving your order. Items must be unused, in their original condition and returned with the original packaging.
Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.
Once reviewed, we will arrange a suitable replacement or refund where applicable.
Non-Returnable Items
For hygiene and practical reasons, items that have been used, washed, damaged after delivery, or are no longer in their original condition cannot be returned.
Sale items or specially marked final-sale items are also non-returnable unless they arrive damaged or incorrect.
Refunds
Approved refunds will be returned to the original payment method. Please allow several working days for the refund to appear, depending on your bank or payment provider.
Handmade Variations
Minor differences in colour, shape, glaze, brushwork, texture or size are normal in handmade ceramics and do not qualify as defects.
If you have any questions about a return, please contact us through our Contact page.
