1. Are your ceramics food safe?
Yes. Unless otherwise stated, our functional ceramics are made with food-safe glazes and are suitable for serving food and drinks.
2. Can I use them in the microwave?
Microwave suitability varies by piece. Please refer to the product description for individual care instructions before use.
3. Are they dishwasher safe?
Many pieces are dishwasher safe, but we recommend handwashing to help preserve the glaze, colours and handcrafted details for years to come.
4. Why does my item look slightly different from the photos?
Every piece is handmade, so slight variations in shape, glaze, colour and texture are part of its unique character. No two pieces are exactly alike.
5. I noticed a small imperfection. Can I exchange it?
Small variations such as glaze movement, tiny pinholes, brush marks or slight differences in colour are natural characteristics of handmade ceramics and are not considered defects. If your item arrives damaged or has a structural issue, please contact us within 48 hours and we'll be happy to assist.
6. Can I customise an item?
Yes. We welcome custom requests for selected designs, including pet portraits, names, colours and personalised gifts. Feel free to contact us to discuss your idea.
7. How long does a custom order take?
Production time varies depending on the design and artist. We'll provide an estimated timeline before confirming your order.
8. Do you ship internationally?
Yes. We ship both within Singapore and internationally. Shipping costs and delivery times are calculated at checkout.
9. How should I care for my ceramics?
Avoid sudden temperature changes, wash gently with a soft sponge and handle sculptural details with care. Handwashing is recommended whenever possible.
10. Will I receive the exact piece shown?
For one-of-a-kind pieces, yes. For small-batch collections, each item is individually handmade, so slight variations are expected while maintaining the same overall design and character.
